Our fulfillment and logistics are handled in collaboration with our Canadian partner, Gym Concepts, from our central warehouse in Barrie, Ontario.
Yes, we ship to both the USA and Canada.
All orders shipping to the USA are considered international, but we handle all customs and brokerage documentation. The price you see at checkout is the final price, inclusive of all duties and import fees. You will not receive a separate bill from customs or the carrier.
Standard shipping, or "Curbside Delivery," includes delivery of your crated or palletized order to the curb at the end of your driveway.
This service does not include moving the items into your home, garage, or backyard. You are responsible for inspecting the shipment for damage before signing, un-crating the equipment, and moving it inside.
If your package is unopened and in its original, undamaged packaging, it is eligible for a refund within **seven (7) days of purchase**. A refund may be issued minus shipping charges and a 3% credit card processing fee.
Any authorized returns of **opened or damaged boxes** will incur a **30% restocking fee**, less original shipping costs.
Yes, the following items are considered **final sale** and are not eligible for returns or exchanges:
Yes, we do! Our expert design team uses 3D rendering software to bring your vision to life before you buy. This service is powered by our partners at Gym Concepts, who create a detailed 3D model of your gym.
We offer a complete Facility Optimization Service. [cite: 1] [cite_start]We design, deliver, and install your upgraded facility. [cite: 1] [cite_start]We recommend starting with our **Free Space ROI Audit**, where we provide a free 3D layout redesign to show how you can improve member flow and add revenue stations. [cite: 1]
Optimized BoostX is a fully established gym supply business specializing in designing all types of gyms from start to finish, from ideas to optimized installation. We work in close collaboration with our partner, Gym Concepts.
You can reach us for general inquiries at support@optimizedboostx.com or by phone at 1-929-274-3788.