Refund Policy

All policies, transactions, and refunds are processed in USD.

Returns & Refunds

1. Unopened Packages: If the package is unopened and in its original, undamaged packaging, it is eligible for a refund within seven (7) days of purchase. A full refund may be issued minus shipping charges and a 3% credit card processing fee. Items marked as "free delivery" may still carry a shipping cost, which will also be subtracted from the refund total.
   
   Return shipping is the responsibility of the customer. If you cannot bring the item back in person, you must arrange and pay for shipping it back to us.
   
   If you have difficulty arranging return shipping for an authorized, unopened return, we can assist in providing this service. The cost of return shipping will be deducted from your refund total.
2. Opened or Damaged Boxes: Any authorized returns of opened or damaged boxes will incur a 30% restocking fee, less original shipping costs.
3. Final Sale Items: The following items are considered final sale and are not eligible for returns or exchanges:
   • Weights (including dumbbells, plates, and kettlebells).
   • Electronics, service parts, and wearables.
   • Mats and flooring.
   • Clearance equipment & products.
   • All parts including belts, electronic components, consoles, and decks.

Partner, Made-to-Order & Custom Orders

Many of our products, including but not limited to Power Body equipment and items sourced from our partners like Gym Concepts, are made-to-order or custom. These items are manufactured only once an order is placed and are not stocked in advance.

Whether paid in full or by deposit, these orders are non-refundable and considered final sale once submitted to production.

If you contact us *before* the order has been processed or sent to production, a refund may be issued minus a 3% credit card processing fee.

Shipping & Returns Address

To return your product, you should ship your product to our facility (you must contact us for an RMA number first):
Optimized BoostX Returns
c/o Gym Concepts
165 Saunders Rd, Barrie, ON, L4N 9A3, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Backorders

Customers will be notified of an approximate lead time for their purchased products to become available. In the event that the item is unavailable after that lead time, or will take an inordinate amount of time to become available, Optimized BoostX will contact you to start the refund process.

Order Changes & Cancellations

Can I change my order?

If you wish to change your order, please call us at [1-800-555-1234] to discuss. We are only able to make changes within a certain time period after an order is placed.

Can I cancel my order?

If you wish to cancel your order, please call us at [1-800-555-1234] to discuss. We are only able to cancel within a certain time period after an order is placed. If we are able to cancel the order, a full refund may be issued minus a 3% credit card processing fee. (This does not apply to final sale or custom orders that have entered production).

Damaged Products

If the product is damaged upon arrival, please take photos and send them to [support@optimizedboostx.com] along with your order number so we can take appropriate steps in assisting you.

If there is an issue with the product while using it, we will initiate a warranty claim with the manufacturer on your behalf.